Terms and Conditions for Thread & Roll Bakers
Welcome to Thread & Roll Bakers. These Terms and Conditions govern your use of our website and online services. By accessing or using our online platform for showcasing our artisanal baked goods and online ordering, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
1. Definitions
- "Our Site" refers to the website operated by Thread & Roll Bakers.
- "Services" refers to the craft bread, delicate pastries, bespoke cakes for special occasions, artisanal cookies, textile-inspired desserts, and online ordering functionalities offered by Thread & Roll Bakers through Our Site.
- "User," "You," "Your" refers to any individual accessing or using Our Site and Services.
- "We," "Us," "Our" refers to Thread & Roll Bakers.
2. Acceptance of Terms
By using Our Site and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These Terms apply to all visitors, users, and others who access or use Our Site.
3. Online Orders and Products
All products displayed on Our Site are subject to availability. While we strive to display accurate product descriptions, images, and pricing, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.
- Order Acceptance: Your placement of an order does not necessarily assure that we will accept your order. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our fraud and credit avoidance department.
- Custom Orders: For bespoke cakes and special occasion items, specific terms regarding ordering, lead times, confirmation, and cancellation will be provided at the time of inquiry or order.
- Allergens: Our products are made in a kitchen where allergens such as nuts, dairy, wheat, and eggs are present. While we take precautions, we cannot guarantee that any product is free from these allergens.
4. Pricing and Payment
All prices listed on Our Site are in Singapore Dollars (SGD) unless otherwise stated. Prices are subject to change without notice. Payment must be made in full at the time of order placement through the accepted payment methods indicated on Our Site.
5. Delivery and Collection
Details regarding delivery options, collection points, associated fees, and estimated timings will be provided during the online ordering process. We strive to meet all delivery and collection timelines, but these are estimates and are not guaranteed. We are not responsible for delays caused by external factors beyond our control.
6. Cancellations and Refunds
Due to the perishable nature of our products, specific cancellation and refund policies apply. These will be clearly communicated for each product type or upon order confirmation. Generally, cancellations for standard items may not be possible close to the scheduled delivery/collection time. For bespoke cakes and special orders, specific cancellation windows and potential charges will apply.
7. User Accounts
If you create an account on Our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device. You agree to accept responsibility for all activities that occur under your account or password.
8. Intellectual Property
All content on Our Site, including but not limited to text, graphics, logos, images, recipe formulations, and product designs, is the property of Thread & Roll Bakers and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from Our Site without our express written permission.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Thread & Roll Bakers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use Our Site and Services; (b) any conduct or content of any third party on Our Site; (c) any content obtained from Our Site; and (d) unauthorized access, use or alteration of your transmissions or content.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will provide reasonable notice of such changes. By continuing to access or use Our Site and Services after those revisions become effective, you agree to be bound by the revised terms.
12. Contact Us
If you have any questions about these Terms, please contact us:
Thread & Roll Bakers
Keppel Bay Drive,
Singapore, 098632
Singapore